Welcome to the Frequently Asked Questions (FAQs) page of Al Akha Silk Screen. Here, we
address common questions to help you understand more about our company, products, and services.
alakha
alakha Software refers to the ERP web-based software provided by alakha IT
Solutions LLC. It includes modules for finance, human resources, CRM,Inventory,
supply chain management, and more, designed to streamline business operations.
Please note: The availability of specific options and modules is subject to what you
opt for at the time of contract signing and payment.
Data
Client Data refers to any data or information provided or submitted by the
Client for use with the alakha Software. Al Akha Silk Screen ensures the
confidentiality and security of Client Data as per the terms of the agreement.
All sensitive data is encrypted using advanced encryption standards. This
ensures that data stored in our databases and servers is protected from
unauthorized access.
We perform periodical backups of all critical data to ensure it can be restored
in the event of data loss or corruption.
AMC
The Annual Maintenance Contract (AMC) outlines the terms and conditions for
maintenance and support services provided for the alakha Software.
AMC includes regular updates, technical support, and training for the Client's
personnel.
1. Regular updates and patches to ensure functionality and security.
2. Technical support to address issues related to the alakha Software.
3. Training and documentation as necessary for effective software utilization.
If your Annual Maintenance Contract (AMC) with Al Akha Silk Screen is not
renewed, there are several implications and considerations to keep in mind.
Here’s a comprehensive overview of what this means and the options available to
you:
1. Loss of Support and Maintenance Services
2. Security Risks
3. Operational Impact
4. Hosting Expiration and Software Unavailability
5. Or make a temporary contract and payment for quick support in the event of
any support or training requirement.
Either party may terminate the Agreement or AMC by providing written notice at
least 90 days prior to the intended termination date. Upon termination, the
Client is entitled to data exportation or printouts as applicable and available.
Al Akha Silk Screen retains all intellectual property rights to the
alakha Software, including source code and database access. The Client
receives a non-exclusive, non-transferable license for internal business use
only.
Neither party shall be liable for delays or failure in performance due to events
beyond their reasonable control, such as natural disasters, war, strikes, or similar
circumstances. The affected party shall notify the other promptly and resume
performance as soon as possible.
Technical Support
Case 1: Initial response within 4 hours.
Case 2: Initial response by the next business day.
Case 3: Initial response within two business days.
Case 4: Initial response within two business days at alakha's discretion.
Additional support incidents beyond the contracted amount may incur additional fees:
Phone assistance: AED (as per the contract amount) per every thirty minutes.
Remote assistance: AED (as per the contract amount) per hour, with a minimum of one
hour.
"YES"
Al Akha Silk Screen may require remote access to Client specific systems or
devices for troubleshooting and support purposes during standard business hours (8
am to 5 pm, Monday to Friday).
"YES"
the alakha Software may be customized for specific client needs at an additional
cost per day. This ensures adaptability to future business requirements..
